RV Rental Policies
Section 1 (Rental Conditions) | Section 2 (Departures/Returns) | Section 3 (Liability and Responsibility)
Section One - Rental Conditions
Confirmation and Invoice
Reservation changes
Driver Requirements
Familiarisation Tour
Substitutions
Optional Use Generator
Damage Deposit
Parking/Traffic Violations
Restricted Areas
Early Returns, Late Pick Ups, and Unused Miles
Fuel Information
One Way Rentals
Vehicle Return
Rental Day
Other Rental Items and Prices
Storage
Towing
Exterior Storage
Maintenance and Breakdown Responsibility
General Conditions
Confirmation and invoice
Full payment will be taken from your credit card upon confirmation of booking.
Reservation changes
There are rules regarding reservation changes; the following changes would result in the booking being re-rated to the rate applicable at the time of the change:
- Change of vehicle size
- Change of pick up location
- Change of departure date
- Cancellation and rebooking.
- Change of party name
- Change of drop-off date
- Change of drop location
- Change in party size occupying original vehicle size
- Adding of optional items to be pre-paids
After the first ammendment admin charges also apply.
For reservation changes please email info@motorhomes-usa-canada.com. Penalties will apply.
Driver Requirements
Qualified drivers must be 21 years of age or older possessing a valid and identifiable driver's license. A major credit card and a foreign passport are required as identification prior to rental and will be verified. There are no charges for additional, qualified drivers but all must be listed on, and sign, the Rental Contract and all will be bound by Terms and Conditions of the Rental Contract at vehicle pickup.
Familiarization Tour
A tour of the vehicle and its working parts (approximately 30 minutes to one hour) is required to acquaint the customer and drivers with the operation of the vehicle before departure. This tour is only given during office hours.
Substitutions
We will make every effort to provide the customer with the model requested. We reserve the right to substitute models of similar or higher grade. Should a model of lower grade be offered and accepted, liability will be limited to refund of price differential between model paid for and model accepted by the customer.
Optional Use Generator
Most motorhomes based in the Continental U.S. and large, C30 size, motorhomes in Canada are equipped with generators. A generator is not necessary for normal vehicle operation and is subject to frequent service interruption. If customer chooses to use generator, extra charges will accrue at $4 per hour as determined by an installed running time meter.
Damage Deposit
A minimum damage deposit of $500 ($500 CDN) and estimated additional/non pre-paid rental charges, including mileage estimates if nothing pre-paid, are payable at departure by credit card. Personal cheques, cash and ATM cards are NOT accepted. For certain rental applications, damage deposits may be increased at Our Principals's sole discretion. Credit card deposits are processed at departure. With payment of estimated rental charges other than by a credit card, a minimum deposit of $1000 ($1,500 CDN) is required at departure. Upon return, all extra charges, if any and such as additional mileage, are balanced against the damage deposit and a credit issued to the credit card to cover the refund.
Parking/Traffic Violations
Customers are responsible for reporting and payment of all parking/traffic violations at rental termination of rental. Non-reporting of parking/traffic violations breaches the Rental Contract and may result in an administrative charge of up to $100 in addition to the fines.
Restricted Areas
Vehicles are restricted from operation in Death Valley and other desert areas during July and August. Damage waivers are voided should this rule be violated. Customer will also be held liable for all damages to vehicle, tires, towing charges, and all other related expenses as a result of a breakdown associated with operating in these areas during the months of May, June and September. During certain periods, these areas are not habitable and could pose a danger to the customer and passengers. Consult your rental office for restricted areas and times.
Vehicles are not allowed on "logging" and other non-public roads, and selected highways such as the Apache Trail in Arizona.
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels. Violations of these restrictions void damage waivers and customer may also be held liable for all damages and all other related expenses.
Alaska, Yukon and Northwest Territories: You may drive to Alaska, Yukon, and Northwest Territories however, travel in Newfoundland on Dalton or Dempster Highways and other selected highways is prohibited under all conditions for all vehicles.
Early Returns, Late Pick Ups, and Unused Miles
No refunds will be made for early returns, late pickups, or unused pre-paid miles (kilometres).
Fuel Information
No warranties are made concerning fuel mileage and fuel tank capacity. We assume no liability for fuel consumption rates. All gasoline and all propane refuelling during the trip are at the customer's expense. Initial fuel may be charged for at departure at some rental centres.
One Way Rentals
One-way rentals are available between most rental centres by advanced reservation only.
Vehicle Return
Normal vehicle return time is in the morning between 9:00 am and 11:00 am. Returns after 11:00 am may be subject to a late return fee of $25 per hour. If you booked the Easrly Bird Departure Special you are entitled to return your motorhome between 2 and 4pm. The customer agrees that he will return the unit in the same condition as he received it (excluding normal wear). A fee of up to $100 will be charged if the interior of the vehicle has not been cleaned. The renter will pay for damages or loss of equipment. Holding tanks must be emptied prior to return of the vehicle or be subject to an additional charge of up to $100.
Rental Day
Rental charges are based on rates in effect at pick-up day.
Other Rental Items and Prices
At selected locations chairs and camping tables are available on a limited basis subject to availability. They cannot be pre-confirmed. The costs are as follows:
Chairs: $7 per trip each. (payable locally)
Camping tables: $10 per trip each. (payable locally)
Storage
We provide free storage of luggage at selected rental centres, all at owner's risk. We do recommend you use soft-side/collapsible luggage, however, and particularly if you are taking a one-way journey!
Towing
Towing is permitted for motorhomes specifically equipped with a receiver hitch. No towing apparatus or hook-up services are provided under any circumstances. Customer must declare intention to tow prior to departure and warrant that towing weight is within 2,500 lb. tow weight restrictions. A nominal towing charge will be imposed. Our Principals provides no collision or liability coverage for damage to the towed object or for third- party injury inflicted by the towed object, under any circumstances.
Exterior Storage
Sorry, storing items on vehicle roof or exteriors is not permitted ie you may not carry bicycles strapped to the outside of the motorhome. If you wish to have bicycles with you, we would recommend you rent a Our Principals FunMover.
Maintenance and Breakdown Responsibility
The customer is responsible for checking engine oil, fluids, and coolant levels at each refuelling, as well as reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at the rental counter. Customers may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance. In the event the vehicle is in breakdown repair for 12 hours or more, through no fault of the customer, our responsibility to customer is limited to refund of daily rate or portion thereof. Radio, air conditioning, refrigerator, microwave and appliances, cruise control, and generator malfunctions are not considered breakdowns and no refunds are available for repair time to these items.
General Conditions
Rental prices, policies and conditions are subject to change without notice. Rentals are subject to the Terms and Conditions of the Rental Contract signed at the time of pick up, a copy of which is available by writing to Our Principals, 11 West Hampton Avenue, Mesa, AZ 85210, USA.
Section 1 (Rental Conditions) | Section 2 (Departures/Returns) | Section 3 (Liability and Responsibility)
